top of page
  • Writer's pictureAugusta Taxi Company

Customers Pay For Wait Time To Lyft But Drivers See Too Little Of The Money

In an effort to improve efficiency and reduce wait times, Lyft recently introduced wait time fees for passengers who keep their drivers waiting for more than two minutes. However, this policy has generated controversy, as some drivers are claiming that they are not receiving the full benefit of these fees. In contrary, Augusta Taxi Company which provides Taxi Service in Augusta Georgia(GA) allows its drivers to pocket the whole amount made during wait time period on customers regardless of whether the pick up is in Augusta, Thomson, Evans, Grovetown, Appling, Waynesboro, Wrens, Martinez, Hephzibah in Georgia(GA) or across Stateline like North Augusta, Aiken, Woodside Plantation, Beech Island in South Carolina(SC). The Augusta Cab service can be reached for Taxicab by calling 1 706 513 1584 or just reserve a Cab online. Under Lyft's wait time fee policy, passengers are charged an additional fee if they keep their drivers waiting for more than two minutes. The fee is calculated based on the time the driver has spent waiting and the driver's per-minute rate. A user was charged 58 cents for 49 seconds. Lyft’s wait-time fees kick in two minutes after on-time arrival for standard rides and five minutes after for Black and Black XL, and are charged on a per-minute basis. This is fair for drivers as some customers care less when this charge is not imposed which can lead to loss of time, gas and loss of other customers by the driver providing the service. However, many drivers have reported that they are not receiving the full benefit of these fees, as Lyft is taking a significant portion of the fee for itself. This has led to complaints from drivers, who argue that they are bearing the burden of the wait time fees, while Lyft is reaping the rewards. Wait-time fees also don’t apply to early arrivals for pickups — until the driver is waiting after the originally scheduled pickup time. They also don’t apply to a number of specific ride types, including Shared, Access, Assisted and Car Seat rides. And you also don’t pay wait-time fees if the ride ends up being canceled.

Back in March 2022, when Russia’s invasion of Ukraine caused gas prices to skyrocket, both Lyft and Uber added temporary surcharges to rides to help cover the cost of fuel. In that case, all of that money went to the drivers, who were grappling with higher gas prices. However, when Lyft was struggling to deal with rising costs of driver insurance in October, the company increased the service fees that riders in the U.S. pay for each ride and pocketed the money.

Recent Posts

See All

Recently there was an article circulating on the internet about how much money could be made working as a Taxi Service or as Ride hail driver. Depending on what part of country you live, stories are

bottom of page